MENU
PRIVACY
POLICY
Last updated: November 2025
Welcome to Onda Therapy Co. (“Onda - Land & Water Therapy”, “Onda”, “Company”, “we”, “us”, or “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, schedule a session, or communicate with us.
This website, https://www.ondatherapy.com and http://inwatermassage.com, (“Websites”) are owned and operated by Onda. By accessing or using this Website, you agree to this Privacy Policy.
If you do not agree with our policies and practices, your choice is not to use our Website.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Your name, phone number, email address, and other contact details you provide when scheduling appointments, joining a mailing list, or communicating with us.
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Health and Intake Information: Any health-related details you voluntarily provide through our MassageBook forms or during sessions.
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Payment Information: Payment details are collected exclusively by MassageBook, which uses secure, encrypted processing systems. We do not store or have access to your full payment data.
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Website Data: Non-identifiable data, such as browser type, IP address, device type, and pages visited, are used to improve website performance.
2. How We Collect Information
We collect information through:
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Appointment bookings and forms processed by MassageBook, a third-party platform governed by its own Privacy Policy and security standards.
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Direct communication via email, phone, or our contact form.
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Cookies and analytics tools that help us understand site traffic (if applicable).
3. How We Use Your Information
Your information is used to:
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Schedule and manage your appointments.
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Communicate updates, reminders, and service information.
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Personalize your experience and ensure safe, effective bodywork sessions.
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Maintain business and legal compliance with local and state licensing requirements.
We will never sell, rent, or trade your personal information to third parties.
4. Product Purchases
If you purchase products through our website, we collect only the information necessary to process your order, such as your name, shipping address, billing information, and payment details. All payment information is securely processed through our payment provider and is not stored on our servers.
We use your information solely to fulfill orders, provide customer service, and communicate important updates about your purchase. We do not share or sell your personal information to third parties for marketing purposes.
5. Information Shared With Third Parties
We may share limited information only when necessary:
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With MassageBook, to process bookings, forms, and payments.
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With service providers who assist in business operations (e.g., email or website hosting), under confidentiality agreements.
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When required by law or to protect the rights, safety, and property of Onda or others.
6. Security
We take data protection seriously and use administrative, technical, and physical safeguards to protect your personal data. However, no online system is 100% secure. By using our website or services, you acknowledge that transmission of data via the internet carries inherent risks.
7. Links to Other Websites
Our website may link to external websites such as MassageBook or social media platforms. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Client Responsibility and Misuse
By using our website and booking services, you agree not to misuse or falsify information, submit fraudulent claims, or attempt to disrupt our operations. Onda reserves the right to deny service, terminate accounts, or pursue legal action against individuals engaging in misuse or malicious activity.
9. Mobile Services
We may also collect non-personal information from your mobile device if you access the Website from your phone. Examples of information that may be collected and used include your geographic location, how you use the mobile site, and the type of device. The data collected will be stored in the database until the expiration of the limitation period for claims under the Terms of Use.
10. Email, SMS, and Phone Call Communications
We may use your email address, phone number, or SMS to send appointment reminders, service updates, or other important information regarding your sessions.
We may also send promotional emails or newsletters. You can opt out of promotional messages at any time by following the unsubscribe link in the email or contacting us at twotwentyart@gmail.com. Please allow up to 10 days for your request to be processed.
You cannot opt out of transactional communications, such as appointment confirmations, updates, or forms related to your sessions, as these are necessary to provide our services safely and effectively.
11. Data Retention
We retain personal data only as long as necessary for business, legal, or therapeutic purposes. Health records may be stored securely for a period required by Florida law for licensed massage therapists.
12. Security Cameras
For the safety of our clients, staff, and property, Onda uses security cameras in common areas such as entrances, reception, and outdoor spaces. These recordings are used solely for security purposes and may be reviewed only in the event of an incident or wrongdoing.
We do not record any treatment or private areas to protect client confidentiality. Recorded footage is securely stored and automatically deleted after a limited retention period unless needed for investigation or legal reasons.
13. Children’s Privacy
We may provide services to minors only with the consent of their parents. The parent or guardian must book the session, sign the required consent form, and stay in the treatment room for the entire session. The parent is fully responsible for the child at all times.
All personal and health information provided about the child is treated with the same privacy and confidentiality standards as adult clients and is used solely to provide safe and effective care.
14. Your Rights
You may request to:
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Access or correct your personal information.
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Request deletion of your data, except when required for recordkeeping or compliance.
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Withdraw consent for communications.